Terms & Conditions

• Must use a legal name, address, payment provider and legal information.
• Must be over 18-year-old.
• Must not use our service for any illegal activities or violate any law in your country or the USA.
• All payments must be authorized by your own financial account. No third-party payment allowed.
• Storage term is based on the membership plan. 45 days for Consolidate Plan (Premium) and 10 days for Free plan.
• After the storage time has expired, we will keep the package for an additional 180 days. After that 180 days and if the package is not sent, the package is subjected to be removed from the account permanently.
• All packages are subjected to be abandoned after the expiration of free storage time. All abandoned packages will be kept for an additional short period of time and will be disposed of via public auction or private auction.
• All packages will be shipped via our available shipping methods in our shipping calculator only. No third party shipping method allowed.
• All items for import & export must follow the rules and regulations provided by carriers and by US Custom & Border Protection, US Department of Commerce and Department of Homeland Security. If any item falls under prohibited item or restricted item, we will not export the items.
• Annual and monthly Consolidated Plan will be refunded partially based on its usage and date of sign up.
• We reserved the right to close or suspend any account at our own discretion due to fraudulent activity or any illegal activities. All illegal activities will be reported to the USA authority and law enforcement.
• In case of refund of your deposit, 4% transaction fee can be applied.

Import & Export Terms & Conditions

• All items being exported or imported must meet the compliance of the US Department of Commerce, US Department of Homeland Security, US Customs Border Protection.
• All items being exported or imported must follow the regulation of our shipping carriers. If items do not meet the requirement or are considered Prohibited items, we will not be able to ship the items.
• Any illegal contents, material, and goods will be turned to the US authority and law enforcement for any needed investigation.
• ShipMoe is not responsible for any duty and tax subject to any package being export. It is the sole duty of the recipient to pay for the tax and duty of packages upon receiving in his/her country. All packages are sent as Delivery Duty Unpaid.
• All packages are subjected to be inspected prior to export/ship due to the requirement of shipping carriers and US Customs Border Protection.
• Any item or package that is over $2500 will need Electronic Export Information. Only FedEx and DHL will be able to send such value packages. ShipMoe will assist the customer for Electronic Export Information (EEI), the fee is $40. Please contact our support for more info.
• The estimated delivery date is not guaranteed. These estimated delivery dates are based on major/popular countries only. The actual time for the package delivery to each country may vary.

Prohibited / Restricted Items Terms & Conditions

Below items are the universal and most common.

• Combustible, flammable items (gasoline, paints, oil, etc.)
• Pressurized cans, aerosol can products (hairspray, paint spray can, etc.)
• Hazardous materials and corrosive material (chemical, industrial chemical, etc.)
• Firearms, firearms parts & accessories, any items under the control of ITAR (ammunition, guns, scopes, military weapons & accessories, night vision goggles, etc.)
• Agriculture and produces (live or dead plants, animals, fur, fruits, etc.)
• Monetary items (coins, precious stones, cash, precious metals, etc.)
• Drugs (prescription drugs, illegal drugs of any form, etc.)
• Indecency items (pornography magazines, DVD, adult toys, etc.)
• Stand-alone Lithium-ion battery (PI965) is prohibited to be shipped by Planet Express. We can only ship items that contain Lithium-Ion Battery (PI967) and items that packed with Lithium-Ion Battery (PI966)
• Certain restricted items like perfume or tobacco products can be exported but will require additional documents. Please contact the ShipMoe support team if you’re unsure some items can be shipped or not.

Prohibited Countries / Embargoed Countries

Below is the list of countries that we can’t provide our service to.

• North Korea
• Iran
• Cuba
• Myanmar
• Syria
• Sudan
• Crimea
• Our list of countries will be updated frequently in conjunction with the US Department of Homeland Security, US Customs Border Protection, and OFAC (Office of Foreign Assets Control).

Privacy Terms & Conditions

• All personal information including names, phone numbers, email addresses that are provided to ShipMoe will not be shared or disclosed to 3rd
• ShipMoe will only provide the contact information or shipping address to our carriers (which is our partners) for delivery of packages only, we do not sell or share your information with any other 3rd
• When register with ShipMoe, we protect all of your information on our secure database servers. Any profile pages that display your personal information are password-protected.
• ShipMoe does not save or store credit card numbers for security and privacy protection.
• Any type of sharing an account or selling your account information or other ShipMoe customers’ information is prohibited. The violator will be suspended and won’t be able to use our service again.
• Report about data which we store about customers (names, addresses, email, phone numbers) can be sent to our customer per his or her request.
• The customer can completely delete their ShipMoe account including all stored data.

Insurance & Claim Term & Conditions

• Insurance value for the package can’t be exceeded the actual value of the items. Customs declarations are used to determine the claim insurance value. Retailer actual invoice is required for all insurance and claims requests including lost package during transit, in the warehouse, or damage & missing items.
• Only for the lost or not delivered package, the cost of postage will be refunded. For damage or not claimed packages, partial postage may be refundable but not full postage cost.
• Insurance does not cover for sentimental value items, collectible items, jewelry or precious stone, precious metal.
• The estimated delivery date is not guaranteed. These estimated delivery dates are based on major/popular countries only. The actual time for the package delivered to each country may vary.

For “Not Entered Package Claim”

• If a package is not entered into your account within 1-2 business days, file the “Not Entered Package” claim.
• The claim must be filed within 10 days of the package delivery date.

For “Lost or Damaged Package During Shipping”

FedEx

• The claim can be initiated after 10 days from the initial shipping date.
• Please allow 30-60 days after the claim is filed for the carrier to process.

DHL

• The claim can be initiated after 10 days from the initial shipping date.
• Please allow 30-60 days after the claim is filed for the carrier to process.

Aramex

• The claim can be initiated after 10 days from the initial shipping date.
• Please allow 30-60 days after the claim is filed for the carrier to process.

USPS

• The claim can be initiated after 30 days from the initial shipping date.
• Please allow 30-60 days after the claim is filed for the carrier to process.